Program Coordination
Available Services
Process Improvement & SOPs
Workflow Optimization: Identify bottlenecks and redesign workflows (e.g., reduced ticket resolution time by 35% for 120+ users).
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SOP Development: Create clear, actionable Standard Operating Procedures tailored to your team’s needs—tested in agencies like DOC and NIH.
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Tool Implementation: Advise on platforms like Salesforce, SharePoint, or Jira to centralize operations.
Training & Change Management
Customized Training Programs: Design and lead sessions for teams adopting new systems (e.g., onboarded 25+ staff with 100% Salesforce adoption).
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"Train-the-Trainer" Initiatives: Empower in-house experts to sustain knowledge transfer.
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Stakeholder Alignment: Bridge communication gaps between technical teams, leadership, and external partners.
Administrative & Operational Support
Meeting & Briefing Coordination: Develop agendas, minutes, and presentations for leadership (e.g., hosted 12+ webinars with 90%+ satisfaction).
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Data Analysis & Reporting: Turn raw metrics into insights (e.g., automated grant reports with visualized trends for faster decision-making).
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Records Management: Digitize and organize files (e.g., cut document retrieval time by 50% at NIH-HHS).